Students attending this course are IT Professionals or Desktop Help Desk with the skills to successfully install, troubleshoot desktop operating systems, deploy service packs and updates to computer systems. They also focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
At the end of this course, students will be able to:
- Install Windows Vista
- Upgrade to Windows Vista Ultimate Edition.
- Configure post-installation system settings.
- Configure basic networking.
- Configure advanced networking.
- Configure user account security.
- Configure network security.
- Configure Microsoft® Internet Explorer® 7.0.
- Maintain and optimize Windows Vista systems.
- Configure Windows Vista Media Applications
- Configure Windows Vista Productivity Applications.
- Plan and apply a troubleshooting methodology for an organization.
- Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
- Identify the most appropriate method to troubleshoot Windows Vista computers
- Identify Windows Vista tools that can be used to help in the troubleshooting process.
- Identify important maintenance tools that will be used as part of IT operations for their organizations.
- Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
What Students should know prior to attending (Pre-requisites):
- Experience deploying Windows® desktop operating systems.
- Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
- Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
- Experience with running commands from a command window, such as the DOS command prompt.
- Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.
- Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Required: Network + or equivalent knowledge
Recommended: A+
Microsoft Official Curriculum equivalents
5115 - 5 days
5116 - 2 days
5118 - 3 days
Will help students prepare for these Exams
Exam 70-620, TS: Deploying and Maintaining Vista Client and Office System 2007 Desktops
Exam 70-622, Pro: Microsoft Desktop Support: Enterprise Desktop Support Specialist
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